NOTE: Due to the remoteness of our location on Groote Eylandt, delivery of your order can take anywhere between 7 – 18 days.
Locations: We deliver parcels to any Australian or overseas address including PO Boxes via Australia Post.
Cost: Australian Shipping:
- Free Standard Shipping for orders over $49.
- $10 for all orders under $49.
- $18 for Express Shipping.
International shipping will incur a higher shipping fee with a flat rate of $30.
Delivery Time: Parcels are dispatched from Groote Eylandt, Northern Territory, within 3 business days after the order is placed and can take anywhere between 7 – 18 days to be delivered to you. This delay in delivery is due to the remoteness of our location.
Tracking: Express parcels are able to be tracked via the Australia Post website. You will be sent a dispatch confirmation email including tracking number and instructions once your parcel leaves our warehouse. If your parcel hasn’t arrived, please also check with your local post office as it may be waiting for collection. Parcels are taken to the nearest post office if a signature cannot be obtained on delivery.
International Shipping: The above conditions may not apply to international orders i.e. parcels being dispatched to addresses outside of Australia. Delivery time, tracking and conditions of delivery will be unique to each international order. The customer will be responsible for the cost of shipping the product to an international address, including any import duties or taxes, and for ensuring the product purchased is acceptable for import under customs law in the relevant country.
All conditions of delivery are specified under the “Delivery” clause in our Website & Social Media Terms and Conditions, which are available on our website.