NOTE: Due to the remoteness of our location on Groote Eylandt, delivery of your order can take anywhere between 7 – 21 days. Please factor this in when placing your order.
Locations: We deliver express parcels to any Australian or overseas address including PO Boxes via Australia Post.
Cost: We use Australia Post for our deliveries. All parcels are dispatched express and incur a fee of $12.50, unless otherwise stated at the point of sale. The cost of shipping outside of Australia will generally incur a higher shipping fee (see International Shipping below). The customer will be responsible for the cost of shipping.
Delivery Time: Parcels are dispatched from Groote Eylandt, Northern Territory, within 5 business days after the order is placed and can take anywhere between 7 – 21 days to be delivered to you. This delay in delivery is due to the remoteness of our location.
Tracking: Express parcels are able to be tracked via the Australia Post website. You will be sent a dispatch confirmation email including tracking number and instructions once your parcel leaves our warehouse. If your parcel hasn’t arrived, please also check with your local post office as it may be waiting for collection. Parcels are taken to the nearest post office if a signature cannot be obtained on delivery.
Conditions of delivery: We deliver our express parcels via Australia Post. A signature is required on all deliveries and therefore someone must be present to accept the parcel. If not, Australia Post will leave a collection note and the parcel will be taken to the nearest post office for later collection by you.
International Shipping: The above conditions may not apply to international orders i.e. parcels being dispatched to addresses outside of Australia. The cost of shipping parcels internationally will generally be higher than stated above and will be calculated on an individual order basis and notified to the customer at the point of sale or via email. Delivery time, tracking and conditions of delivery will be unique to each international order. The customer will be responsible for the cost of shipping the product to an international address, including any import duties or taxes, and for ensuring the product purchased is acceptable for import under customs law in the relevant country.
All conditions of delivery are specified under the “Delivery” clause in our Website & Social Media Terms and Conditions, which are available on our website.